RETURNS

We want you to be completely happy with your Lucky Girl purchase, so we offer returns within 14 days of delivery. If for any reason you're not satisfied with your order, simply contact us at hello@luckygirlphonecases.com and we'll guide you through the process of returning your item.

FOR CASES WITH NO MANUFACTURING DEFECTS OR SHIPPING DAMAGES:

  • Shipping charges and fees are non-refundable.
  • Customer will be charged $5 for return shipping, and Lucky Girl will issue a pre-paid shipping label for your use.

FOR CASES WITH MANUFACTURING DEFECTS OR SHIPPING DAMAGES:

  • Lucky Girl will issue a pre-paid shipping label for your use.

FOR ALL RETURNS:

  • The phone case needs to be unused, in original packaging, and in the same condition as when you received it.
  • Cases bought on final clearance or as part of a BOGO deal are not eligible for return.
  • Return package must include the original packing slip.
  • It may take up to 7 business days to process your return.

EXCHANGES

At Lucky Girl, we believe in keeping things simple and straightforward, and that includes our exchange policy. Unfortunately, we don't offer exchanges at this time. But don't worry! If you're not happy with your purchase, just return it and purchase a new one that better suits your style. We promise it's easy-peasy-lemon-squeezy! So go ahead and treat yourself to a new phone case, and we'll make sure to get it to you as fast as possible.

DISCOUNT CODES AND GIFT CARDS

  • Discount codes & gift cards must be applied at time of checkout.
  • We cannot adjust any prices after the order has been submitted.
  • Only one code can be used on a purchase.
  • Coupon codes & gift cards cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.