PRODUCT

How protective are your cases?

Are our phone cases protective? Absolutely! We've got your phone's back (and sides, and front)! Our cases are built tough with a dual-layered construction made with the mighty polycarbonate (PC) and flexible thermoplastic polyurethane (TPU) for optimal shock absorption. Plus, we've added a 2mm raised bezel around the front and camera for extra protection against unexpected drops and scratches.

What is the safest way to wash my case?

When it comes to washing your case, we recommend taking it easy, like a lazy Sunday morning. Remove it from your phone and give it a gentle wipe-down with a damp cloth. Avoid using any harsh chemicals, alcohols, or abrasive scrubbers. You don't want to upset your phone case, after all, it's been working hard to keep your phone looking great.

My case was damaged upon arrival. What do I do?

Oh no, we're sorry to hear that your case was damaged upon arrival! Please contact us within 48 hours of receiving the product to let us know. We'll be happy to help you with a return or exchange, and we'll make sure to get you a replacement as soon as possible. To speed up the process, please provide us with a photo of the damaged case so we can assess the issue and find a solution quickly. We appreciate your support and we want to make sure you're happy with your purchase, so please don't hesitate to reach out to us.

SUSTAINABILITY

Production

Did you know that we're the eco-friendly superheroes of phone cases? That's right, we produce each order as it comes in, which means no more unnecessary inventory and less waste in our landfills.

And that's not all! Using this eco-friendly process allows us to offer you a wider range of designs and options, so you can find the phone case that speaks to your soul! We're committed to making sustainability a top priority, because we love our planet and we know you do too. Thanks for supporting our mission to create a better world, one phone case at a time!

Packaging

At Lucky Girl, we're all about less-is-more, baby! We're not here to contribute to the landfill fashion. That's why we keep it simple and sustainable - no custom boxes, no retail packaging. Just a protective paper envelope to keep your phone case snug and protected during its journey to you.

Plus, did you know that the US doesn't have the infrastructure to properly recycle everything? So let's do our part and consume less in the first place. It's like that old saying goes: reduce, reuse, recycle. We're all about the reduce part over here.

So, rest assured that when you receive your Lucky Girl phone case, it's coming in an eco-friendly package that will protect your phone case and reduce your impact on the planet.

Quality

At Lucky Girl, we believe that sustainability and reliability are a match made in phone case heaven. Our top-tier quality materials offer unbeatable protection against wear and tear, so you can keep your phone safe and stylish for longer. And the best part?

We're proud to be your go-to source for environmentally conscious phone cases that don't skimp on style or substance. So go ahead, pick the perfect case for you and your phone, and let's make the world a better place, one durable case at a time! Thanks for joining us on our sustainability journey.

Our Ongoing Sustainability Journey

At Lucky Girl, we're always striving to do better and be better for our planet. Our sustainability journey is far from over, and we're constantly working behind the scenes to develop better packaging, incorporate more recycled content, and find new ways to reduce our carbon footprint.

Let's be real, though – sustainability isn't always easy. It takes hard work, dedication, and a lot of trial and error to get it right. But at Lucky Girl, we're up for the challenge! We're committed to doing our part to protect our planet and create a better future for all.

So, join us on this wild ride as we continue to innovate, evolve, and push the boundaries of what's possible in sustainable phone cases. Together, we can make a difference and leave a positive impact on the world. Thanks for being part of our journey, and let's keep striving for sustainability, one phone case at a time!

ORDERS

Can I edit my order after placing it?

Since orders usually begin printing within 24 hours, orders changes are not guaranteed and are needed ASAP after placing your order.

How do I use a promo code or gift card?

Add the item(s) to your cart, click checkout, and click the drop down on the next page, "Have a coupon code?". Then, type in the code and click apply.

SHIPPING

How long does it take orders to ship?

We print every case to order, and it can take 3-6 days for us to craft and send out your new case. We know it might seem like a long time to wait when companies like Amazon exist, but trust us, it's worth it! By printing to order, we're able to minimize waste and do our part in creating a more sustainable future. Plus, every case is made with love and care, specifically just for you!

Which shipping carriers do you use?

We partner with all major shipping carriers in order to provide the best rates and fastest shipping speeds for your area! Notably, USPS, UPS, FedEx, DHL, Canada Post, Australia Post, and Royal Mail.

How long does delivery take?

Click here to see our delivery estimates and rates by region.

Do you ship internationally?

Of course! You can see estimated delivery speeds and rates here.

My order says delivered, but it hasn't. What do I do?

This happens from time to time as the carrier may have prematurely marked the package "delivered" before its arrival or delivered to the wrong location. We recommend checking with your neighbors and the local postal office first. If it's not found within 3 days after marked "delivered", please let us know here.

Why hasn't my tracking link updated?

Sometimes tracking links don't update daily, and can take 48-72 hours to update. If it hasn’t updated, don’t worry. Your package is still on it’s way to you and should update soon! If you do not see updates for more than 72 hours, please contact us here.

RETURNS & EXCHANGES

What is your returns & exchange policy?

You can view our policy here.

How do I process a return or exchange?

You can view our returns & exchange policy with instructions here.

How soon will I get my refund or exchange?

Please allow 5-7 business days for refund or exchange processing or re-production after it arrives back at our facility.

WARRANTY

Do you offer a warranty?

You bet your case-loving booty we do! We're proud to say that every Lucky Girl case comes with a 1-year warranty, because we believe in our product and we believe in you! We want to make sure you're happy with your purchase for a long, long time, so we've got your back! You can the warranty information here.

How do I submit a warranty claim?

First, please review our warranty policy to ensure your situation is covered. Then fill out the form here.

Can my warranty claim be exchanged for a different product?

Our warranty covers replacements for the same item only. However if we no longer have the same item in stock, you can exchange for a different design of equal price. If you'd like to file a warranty claim, please fill out the form here.

STILL HAVE QUESTIONS?