Privacy policy
Last updated: November 1, 2026
We only collect what we need to make, ship and support your order, and we never sell your personal information. This policy explains what Lucky Girl Phone Cases ("Lucky Girl," "we," "us") collects, why, who helps us handle it, and the choices you have.
It covers luckygirlphonecases.com, The Case Edit subscription, the Lucky Girl Phone Cases Insiders Facebook group, our emails, and any time you contact us. Questions? Email us at hello@luckygirlphonecases.com.
Information we collect
| Type | Examples | Where it comes from |
|---|---|---|
| Contact details | Name, email, phone number | You, at checkout or when you contact us |
| Order details | Shipping and billing address, items ordered, phone model, custom design requests, order history | You, at checkout |
| Payment details | Card or wallet information | Entered directly with our payment processors; we never see or store your full card number |
| Subscription details | Case Edit membership status, billing date, pause or cancel history | Your account and our subscription app |
| Messages | Emails, chats, photos you send us | You |
| Device and browsing data | IP address, browser, device type, pages viewed, cart activity, approximate location | Cookies and similar tools on our site |
| Social media | Facebook name and profile, posts and comments in our Insiders group | Facebook, when you join or interact |
We don't knowingly collect sensitive information such as government ID numbers, health information or precise location.
How we use your information
- Make your order: printing, pressing, laminating and cutting your cases, inserts, grips and wallets
- Ship it: creating shipping labels and sending tracking updates
- Run The Case Edit: billing on the 25th of each month, sending your monthly drop and your member discount code
- Help you: answering questions, returns and pre-order updates (like Advent Calendars and insert organizers)
- Send marketing you signed up for: drop announcements, sales and new collections (you can unsubscribe any time)
- Improve the shop: understanding which designs and pages people like
- Keep things safe: preventing fraud and meeting legal, tax and accounting duties
Who we share it with
We do not sell your personal information. We share it only with services that help us run the shop, and only what they need:
| Service | What it does for us |
|---|---|
| Shopify | Hosts our store, checkout, customer accounts and order records |
| Payment processors (Shopify Payments, PayPal, Shop Pay and similar) | Process payments securely |
| Pirate Ship and USPS | Create labels and deliver packages |
| Seal Subscriptions | Manages Case Edit billing and memberships |
| Shopify Messaging | Sends order emails and marketing you opted into |
| Google Workspace | Stores order spreadsheets we use for production |
| Meta (Facebook, Instagram) | Runs our Insiders group and social pages; may measure ads |
We may also share information if the law requires it, to protect our rights or prevent fraud, or if the business is ever sold or transferred.
Cookies and tracking
We use cookies to keep your cart working, remember your preferences, and see how people use the site. Some cookies come from partners like Shopify, Google and Meta, and may be used to show you Lucky Girl ads on other sites.
- We honor Global Privacy Control (GPC) browser signals as an opt-out of targeted advertising.
- You can also block or delete cookies in your browser settings, though some parts of the site may not work.
The Case Edit and our Insiders group
The Case Edit subscription. When you join, we keep your billing and shipping details on file so we can charge you on the 25th of each month and send the next month's drop. You can pause or cancel any time from your account, and we'll stop billing from the next cycle.
Lucky Girl Phone Cases Insiders (Facebook). Anything you post in the group is visible to other members and is also governed by Meta's own privacy policy. Please don't post your address, order numbers or other private details there. For order help, email us instead.
Your privacy rights
Wherever you live, you can ask us to:
- Tell you what personal information we have about you, and give you a copy
- Correct anything that's wrong
- Delete your information (we may keep what the law requires, like tax records of past orders)
- Stop sending you marketing emails or texts
- Opt out of targeted advertising and any "sale" or "sharing" of your data as defined by state law
Residents of states with privacy laws (including California, Colorado, Connecticut, Virginia, Texas, Oregon, Indiana, Kentucky, Rhode Island and others) and people in the EU or UK may have these rights under law. If you're in the EU or UK, we process your data to fulfill your order (contract), to meet legal duties, for our legitimate interest in running and improving the shop, or with your consent for marketing and non-essential cookies. You can also complain to your local data protection authority.
How to ask: email hello@luckygirlphonecases.com with "Privacy Request" in the subject. We'll confirm your identity using your order email and reply within 45 days. We will never treat you differently for using your rights. If we deny your request, you can appeal by replying to our decision, and we'll respond within 60 days.
Keeping, protecting and updating
How long we keep it. Order records are kept as long as needed for taxes, accounting and warranty or return questions (usually up to 7 years). Production spreadsheets are cleared once orders ship and the batch is complete. Marketing contacts are kept until you unsubscribe.
Security. We use trusted platforms with encryption and limit access to your information to the people who need it. No system is 100% secure, but we work hard to protect your data.
Children. Our shop is not directed at children under 13, and we don't knowingly collect their information. If you think a child has shared information with us, contact us and we'll delete it.
International customers. We're based in the United States, so your information is processed and stored in the US.
Changes. We'll update this policy when our practices or the law change, and change the date at the top. We review it at least once a year.
Contact us
Lucky Girl Phone Cases
Chattanooga, TN 37416
hello@luckygirlphonecases.com