Shipping policy
Order Processing
All orders ship from Chattanooga, TN within 1–4 business days after you place your order, unless a different shipping schedule is listed for a pre-order or subscription.
Occasionally, we go out of town and there is a longer wait to receive your order. When this happens, we post a notice on our website before you order, so you can decide whether the wait works for you.
Pre-order items, such as Advent Calendars and insert organizers, follow the shipping schedule listed on their product pages. The Case Edit shipments go out at the end of each month.
Shipping Methods & Delivery Times
We use USPS for all domestic and international shipments.
After shipment, most USA packages arrive within 3–5 days. International orders take around 1–4 weeks. These delivery estimates are separate from our processing time.
Delivery times are estimates, not guarantees. Postal delays, weather and customs processing may affect when your package arrives.
Order Tracking
Once your order ships, we’ll email you a shipping confirmation with tracking information, where available. Tracking may take time to update after you receive it.
International Duties & Taxes
Please note that international shipments may be subject to local import duties and taxes depending on your country. These fees are determined by your local customs office and are the responsibility of the customer.
Lost, Damaged or Delayed Packages
If your package is lost or delayed, email hello@luckygirlphonecases.com with your order number so we can help.
If any item arrives damaged, let us know within 48 hours of delivery. Include your order number and a photo of the damage.